Return and Refund Policy
At HighTech Computers, we strive to provide our customers with high-quality products and excellent service. This Return and Refund Policy outlines the conditions under which returns, refunds, and warranties are handled. Please read this policy carefully before making a purchase. By purchasing from us, you agree to these terms.
Returns
- No Returns After Box Opening: Once the product box has been opened, HighTech Computers will not be responsible for accepting returns. We recommend inspecting the packaging and product upon delivery before opening.
- Returns are only accepted for unopened products in their original packaging, subject to our inspection and approval.
Warranty and Technical Issues
- Direct Warranty Claims with Apple: For any technical issues or defects, customers must claim warranty directly from Apple, in accordance with Apple's warranty policy.
- HighTech Computers does not handle warranty claims for Apple products. Please refer to Apple's official warranty guidelines for coverage details, including duration, terms, and conditions.
- Apple's warranty policy details are available on the official Apple website: www.apple.com/legal/warranty.
- We advise customers to review Apple's policy before purchase to understand what is covered under warranty.
If you have any questions about this policy or need assistance with a return, refund, or warranty claim, please contact our support team at info@hightechcomputers.ae or visit our website for more information.
This policy is subject to change without prior notice. Last updated: September 30, 2025.
